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A small advertising agency based in Tysons, Virginia reached out to us because business was changing. Like many agencies, they were feeling pressure from every direction. AI was changing client expectations. Some customers were bringing more work in-house. Industry consolidation was reshaping the competitive landscape. At the same time, a tougher economy was making clients more cautious about spending while the agency’s own operating costs continued to rise. Like many pro

It was just after 3:00 p.m. on a Friday when the phone rang. A business owner in Washington, DC was in a panic. His payment terminal had stopped working just as customers began arriving for a busy holiday weekend. Yes, he had an ATM in the store, but how much cash was left in it? How many customers would walk away if he could only accept cash for the rest of the weekend? Fortunately, one of our technicians was already working nearby and had a replacement terminal in his